Privacy Policy
How Shelby Septic Services handles the information you share with us.
Effective date: August 28, 2026
This website is operated by Shelby Septic Services LLC ("Shelby Septic Services", "we", "us"). This policy explains what information we collect through this website, how we use it, and the choices you have.
Information we collect
Information you provide. When you submit our contact form or call us, we collect the information you give us: your name, phone number, email address, the service you are interested in, and any message you include.
Information collected automatically. Like most websites, we collect basic usage data such as pages visited, approximate location, device and browser type, and referring pages. We may use cookies and similar technologies, including analytics services, to understand how visitors use the site. You can control cookies through your browser settings.
How we use your information
We use the information you provide to respond to your inquiry, schedule and perform services, communicate with you about your request, and improve our website and services. We do not sell your personal information.
Text messaging (SMS)
If you opt in to receive text messages from us, we may send transactional messages related to your inquiry or services, such as appointment reminders and service updates, and, if you separately opt in, marketing and promotional messages. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP, and get assistance by replying HELP.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We share information only with service providers who help us operate this website and respond to inquiries, such as hosting, email delivery, and customer relationship tools, and only for those purposes. We may also disclose information when required by law or to protect our rights, our customers, or the public.
Data retention and security
We keep inquiry information as long as needed to serve you and meet our legal obligations, then delete it. We use commercially reasonable safeguards to protect your information, though no method of transmission or storage is completely secure.
Your choices
You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You can opt out of marketing emails using the unsubscribe link in any marketing email, and out of text messages by replying STOP.
Children
This website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
Third-party links
This site may link to other websites, such as our social media profiles or review pages. Their privacy practices are their own; review their policies.
Changes to this policy
We may update this policy from time to time. The current version is always posted on this page with its effective date.
Contact us
Shelby Septic Services
Email: matt@shelbysepticservices.com
Phone: (980) 254-7828
Serving Shelby and Cleveland County, NC